service: At the time of tattooing or piercing, the customer and I agree on the motif and placement. This is approved by the customer. If aftercare is not followed as I recommend or the products I recommend are not used, I unfortunately cannot be held responsible for a poorly healed tattoo / piercing or dreadlock /weaving hair. Read the aftercare section carefully or bring a brochure from the studio, information about aftercare.

If you book an appointment with me and cannot cancel at least 12 hours in advance, I want you to write a valid reason for this. I may request a fee for my time anyway. So please respect my times. If the color of the tattoo fades, the customer has up to 6 months to contact me for a free refill. Later than 6 months, I will charge a fee for this.

terms and conditions
When you have completed your order, an order confirmation can be sent to your email address or sms if you pay with izettle in the studio. In the confirmation you will find all information about products, price, billing and delivery address. When ordering, you will also receive an order number sent to you, which you can use in further contact with us. If there is something wrong with the order confirmation, you should immediately contact us via email: highnorthstudio@gmail.com  . 

 My stock is limited and if you want to make a larger order. Please send an email for estimated delivery time.DeliveryNormal delivery times are 2-7 days. Possible time extension for additions to orders (e.g. name or other text that you may want on your product) NOTE! Orders placed on weekends will be shipped the following Monday at the earliest. If delays in delivery should occur (without us having notified you of a longer delivery time), please contact me by email at highnorthstudio@gmail.com Prices All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to change prices due to price changes from suppliers, misprints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.Right of withdrawal. When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the date you have received the goods you have ordered.exercise of your right of withdrawal: You must notify us of your withdrawal. The message should be sent to me at highnorthstudio@gmail.com. Your message should clearly state your name, address, e-mail address, order number and which goods you are returning. You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged. From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.
The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
Specially manufactured products, which have been tailored specifically for you or have a clear personal touch according to your wishes.
Services that have been completed and where you have expressly agreed to the service starting without a right of withdraw 

Complaints and returns I inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge. You must always contact us for approval before returning a defective item. The complaint should be sent immediately after the defect has been discovered.

How do you proceed with a complaint?
Any errors and defects should always be reported to highnorthstudio@gmail.com, where you state your name, address, email address, order number and a description of the error.
If we are unable to fix the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.Limitation of liabilityWe do not accept liability for indirect damages that may arise due to the product. We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent deliveries from suppliers. Furthermore, no liability is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product Information

We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

dreadlock/braiding

You get tips to follow your hair care in the studio. I am not responsible of your own haircare after you leave the studio. With temporary dreads and the hair does not hold togheter the first week i will of course fix it for you.

piercing /tattoo 

Before you get a tattoo or piercing, you approve placement and motif. You will recieve information about care instructions and proucts. The customer is solely responsible if aftercare is not followed and motifs heals incorrectly or infection occurs. I offer all customers free refill within 6 months of the tattoo.complaints or feedback. mail highnorthstudio@gmail.com

Payment provider
When making a purchase, information is shared with our payment provider. What is stored is your first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Klarna , swish, izettle
Shipping price after weight. If you choose the option to pick up in store, it is of course free. I will contact you when the product is available for pickup. In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is your first name, last name and address information for delivery. Your email address and/or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: Postnord.

Changes to the General Terms and Conditions 

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The changed terms and conditions are considered accepted in connection with an order or visit to the website.Disputes and choice of lawIn the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Swedish Board of Complaints, see arn.se. For residents of an EU country other than Sweden, you can file a complaint online via the EU Commission's platform for mediation in disputes, see https://ec.europa.eu/consumers/odr In the event of a dispute, we will follow the decision of ARN or a corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

complaints or  Suggestions for improvements that you would like to submit anonymously can be made below